Support Options | How we can help
Don't suffer from technology rage, let Speak-IT support you with your new solutions! Whether you've purchased new software, a voice recorder, a body camera or any of our other solutions, the service doesn't stop there! We offer plenty of support to help you get up to speed with all you need to know about operating your new product like a pro!
In this article, we will cover all of our available support options.
Please note: All of our support packages can be tailored to your specific requirements, for a full list of our support options CLICK HERE
Speak-IT Quick Support Ticket (Single User)
£49.00 EX VAT
Need support - FAST? Purchase a Speak-IT Quick Support Ticket to guarantee priority service from a dedicated member of our support team. If you need us to remotely log on to your PC in order to fix an issue with your software or workflow configuration - this product is designed for you.
When you purchase a Quick Support Ticket, a member of our support team will get in touch with you to arrange a session. Alternatively, you can call us on 0121 456 7800 and quote your order number. Our technicians can then arrange a time at your convenience to log on to your PC remotely in order to diagnose and resolve any software issues (applies to products within our existing product range). Your Quick Support Ticket entitles you to:
- Telephone Support
- Email Support
- Remote Support (on your PC)
In the unlikely event that we are unable to resolve your issue, customers are guaranteed a full refund. No fix - no fee!
Professional Dictation Software Installation/Configuration – FROM £49.00 per machine (depending on the setup, other fees may apply)
Dragon Professional 12 Month Remote Technical Support (Single User)
£79.00 EX VAT
Purchase peace of mind with 12 months of remote technical support on all professional Nuance Dragon solutions. Need assistance with Dragon? Need to reinstall your software on a new PC? Experiencing any software issues? Purchase this 12 month support package for on-hand assistance from the team at Speak-IT.
For users of:
- Dragon Professional Individual
- Dragon Professional Group
- Dragon Professional Medical Practise Edition
Dragon Medical One 12 Month Remote Technical Support (Single User)
£79.00 EX VAT
Get 12 months support for Dragon Medical One for peace of mind when you have any tech queries!
Dragon Medical One is a cloud-based, GDPR-compliant speech recognition solution that provides a consistent and personalised clinical documentation experience across solutions, platforms and devices regardless of physical location. Dragon Medical One Allows clinicians to use their voice to securely capture the patient story more naturally and efficiently—anywhere, anytime - trusted by over 550,000 clinicians worldwide.
Philips SpeechExec 12 Month Support (Per User)
£35.00 EX VAT
For users of SpeechExec Basic/SpeechExec Pro V11 only.
This purchase entitles users to 12 Months of remote support with SpeechExec V11 software through Philips, the software manufacturers.
For a full list of terms, please CLICK HERE to view Philips' service level agreement.
SpeechExec Remote Installation (Per User)
£50.00 EX VAT
This support package entitles users to a remote installation of Philips SpeechExec/SpeechExec Pro V11 software on one machine. This installation will be undertaken directly by the manufacturer, a Philips engineer.
SpeechExec Installation and Nuance Dragon Professional Configuration (Per User)
£99.00 EX VAT
This support package entitles users to a remote installation of Philips SpeechExec/SpeechExec Pro V11 software on one machine, along with Nuance Dragon integration for speech recognition.
This installation will be undertaken directly by the manufacturer, a Philips Technician.
Please also note: this does not cover Dragon installation - Dragon will need to be installed prior to configuration with SpeechExec.
2-Hour Remote Training for Olympus Professional Dictation Solutions (Per User)
£249.00 EX VAT
This product is for all current Olympus devices and software products. This service provides you with a remote session is hosted by an official Olympus support technician.
Receive 1:1 training on your Olympus dictation solution, so you can utilise your device and software to its full potential. Training is provided in a two-hour remote session.
Dragon Remote Session Training
1-Hour Remote Training Session for Dragon Solutions (Single User)
£99.00 EX VAT
Help kick-start your Nuance Dragon workflow with a 1-hour training session provided by the Speak-IT support team where we can get you up to speed with commands, keywords and all other Dragon features you may have questions about!
This support option is for all current versions of Dragon that we supply.
Please note: All of our support packages can be tailored to your specific requirements, for a full list of our support options CLICK HERE or feel free to call us on 0121 456 7800 or email us at firstname.lastname@example.org, and we will be happy to assist!