Speak-IT Solutions Ltd committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed.

We recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.

"If I change my mind..."

Within 30 days

Most physical products sold by Speak-IT Solutions Ltd are covered by our 30-day returns policy. As long as items are returned unused, in their original undamaged packaging and in a saleable condition - with your receipt - then we will issue a refund minus any shipping or carriage fees. It is the responsibility of the sender to choose a secure courier service to return the item, and the customer is liable for the cost of returning the item unless otherwise specified by Speak-IT Solutions.

If you don't have your receipt, as long as you have a proof of purchase we'll exchange the item or give you a store credit/voucher for the price at which it was purchased.

Before you return an item to us, please submit this Return Request Form so that we can track the status of your return.

What happens next?

ALL returned items will first be inspected by our processing team. Any item deemed to be below saleable standard will incur a stocking or repair fee to cover the cost of damage either to the item or its packaging. We will also not issue replacements or refunds for items not returned to us.

The returns process can take up to 28 working days to complete. If you have been waiting longer than 28 working days since sending the item back to us, please send an email to support@speakit.co.uk confirming the date the item was returned, your original order number and the reason for the return so that the team can investigate.

What about items that are faulty on arrival?

If a product does not work as expected or appears faulty on arrival then please raise a support ticket with our technical team in the first instance. You can do so by emailing support@speakit.co.uk. The team will then endeavour to troubleshoot the issue with you to determine an immediate fix, or then advise the item is returned to us.

We will not issue a refund or replacement on a faulty item unless it is returned to us and inspected by our processing team. If you choose not to return the item, we will deem it as accepted in its received condition/state.

If you'd like to return something we've delivered, call us on 0121 456 7800.

Note: for health and hygiene reasons, certain products may not be eligible for our 30-day money back guarantee. Please call on 0121 456 7800 for further information on this prior to purchase. 

Can I get a refund on software I've purchased?

All software is excluded from our 30 day money-back guarantee. This includes software downloaded from our instant download section. Once a software license has been purchased and a license key has been issued it is non-returnable. Please ensure you read the specification on the box before installation. We also cannot accept software under our 30 day money-back guarantee if the plastic wrapping has been unsealed – this does not affect your statutory rights.

Please also notes, certain items may carry a 20% restocking and handling fee. Please feel free to call on 0121 456 7800 for details. 

Distance Selling Regulations

If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed.

To cancel, you can Email Customer services, call 0121 456 7800 or write to us at Customer Services (see contact us for details) within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).

For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored.