Customers from Ireland: Unfortunately, we are currently experiencing some issues with the courier partner, AnPost, resulting in some parcels being delayed or returned back to us. We hope that this issue is resolved as soon as possible, however, please call on 0121 456 7800 prior to placing your order with us. Please see here for more information - https://www.anpost.com/customs-information
Important Information Regarding Delivery via ParcelForce during outbreak of COVID 19
"Due to the current situation, there are significant impacts on our ability to maintain all our usual service levels. We will continue offering our services, receiving and delivering parcels for our customers but there may be disruptions to some services under current conditions.
As a result, we will be suspending service guarantees from 18 March 2020 but will seek to ensure ‘all reasonable endeavours’ to maintain service levels where we can.
Due to the evolving exceptional circumstances, we are closely monitoring the situation at an individual country level. Because of this, we are also suspending our international delivery guarantees as we may experience some delivery delays. Please note that some of our international partners are also suspending requirements for signature on delivery, and therefore we are unable to guarantee to you that signature on delivery will be obtained outside of the UK. Some countries may also have a suspension of service, or a suspension of service guarantee in place.
We are still processing your international parcels until we are informed otherwise by our overseas partners. In the vast majority of cases our services are continuing as normal. For the latest service updates across the UK and overseas please visit parcelforce.com/service-updates"
Information from Royal Mail Regarding Next Day Delivery Services
For items posted from Thursday 19 March 2020 onwards, we’ll no longer guarantee deliveries by 1pm the next working day. We’ll still prioritise Special Delivery parcels and letters and will aim to deliver by 1pm or before the end of day. Resource implications of the continuing advice regarding coronavirus means we may not be able to meet the customer promise of guaranteed next day delivery in all locations at all times.
Our Special Delivery Guaranteed by 9am service remains unchanged; we still guarantee to deliver by 9am.
We have a range of delivery options available, including a free delivery option (UK) available on orders of over £150.00 (excl. VAT). All of our delivery charges are charged per order as opposed to per item (i.e. multiple items for delivery at the same address will be charged with one single delivery cost).
This is a signed for delivery service. Depending on the size of your order, we will aim to dispatch your item(s) on the same day. This free service applies for deliveries within the UK only.
2-3 Working Days
This is a Royal Mail signed for delivery service. Delivery time is 2-3 working days, priced per order at £4.95 plus VAT.
1-2 Working Days
This is a Parcel Force signed for delivery service which aims ti deliver your items within 1-2 working days from dispatch. This option is priced per order at £5.95 plus VAT.
Next Day and AM Deliveries
We offer a next woring day delivery service with pre 9:00 AM, pre 10:30 AM and pre 12:00 AM from just £8.95 plus VAT. For further special requirements, please contact a member of the dispatch team on 0121 456 7800.*
*All orders placed for next day delivery will be dispatched on the same day as the order was received. Our cut-off time for next day delivery is 4:00 PM. please note that all orders placed after 4:00 PM on a Friday will not be processed until the next business working day.
World Wide (incl. European) Delivery
Need your order delivered outside of the UK? We offer reliable international delivery. You will be sure to enjoy an unbeatable service of both speed and value world-wide. We deliver almost anywhere, through trusted delivery partners with expert knowledge.
EU customers, please note:
Your item will be handled as 'Delivered Duties Unpaid' (DDU). You or the recipient may have to pay import VAT (and customs duties, if payable) and a handling fee in the receiving country. These charges will depend on the country you are sending to, the value and the nature of the item (e.g. commercial goods or gift).
Failure to do so may result in delays in shipping or the items being returned. For further queries on this, please feel free to call on 0121 456 7800 or email us on email@example.com.